If you are passionate about technology, enjoy solving problems, and want to work in an environment where innovation happens every day, the Computing Support Analyst position at the Science and Technology Facilities Council (STFC) could be the perfect next step in your career. STFC, one of the UK’s leading research organizations, is opening applications for 2026l, welcoming motivated candidates who are eager to contribute to critical scientific and technological missions.
This job opportunity is ideal for individuals who want to grow professionally in a world-class scientific community while playing a key role in maintaining IT systems that support ground-breaking research. Whether you are starting your career or seeking a new challenge, this role provides a combination of hands-on technical work, user interaction, and long-term growth prospects.
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About the Science and Technology Facilities Council (STFC)
The Science and Technology Facilities Council operates under UK Research and Innovation (UKRI) and is known for advancing scientific discovery and technical innovation in the UK. STFC manages several large-scale scientific facilities, research laboratories, and high-profile science programs that attract global collaboration.
One of the most recognized divisions within STFC is RAL Space, the UK’s national space laboratory. With over 60 years of expertise in developing and supporting space missions, RAL Space works closely with universities, government agencies, and commercial space partners. Its teams contribute to scientific missions that explore the universe, support satellite operations, and develop advanced space technologies.
By joining STFC as a Computing Support Analyst, you will become part of a diverse workforce committed to improving life on Earth and expanding our understanding of the universe. This role provides a chance to contribute indirectly to scientific breakthroughs that shape the future.
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About the Role: Computing Support Analyst
The Computing Support Analyst position is a front-line IT support role responsible for ensuring employees across the organization have the tools, systems, and assistance they need to perform their work effectively. You will be the first point of contact for staff members who encounter technical issues, providing support across a wide range of hardware, software, and network-related queries.
This role requires strong problem-solving abilities, excellent communication skills, and a genuine interest in computing. You will support users through in-person interactions, over the phone, and via email. STFC places a strong emphasis on work-life balance, making this an appealing opportunity for individuals who value both professional growth and personal wellbeing.
Why This Role Matters
STFC’s research facilities operate at a scale where even minor technical disruptions can impact scientific progress. As a Computing Support Analyst, you help maintain stable operations by ensuring all IT systems and users remain productive. The work you do contributes to real scientific advancement—from astrophysics and particle science to space exploration and climate studies.
Key Responsibilities
The Computing Support Analyst performs a variety of responsibilities to ensure IT infrastructure and user environments remain efficient and secure. These duties include:
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1. First-Line Technical Support
You will handle daily IT queries from staff, ranging from basic troubleshooting to more complex system challenges. This includes diagnosing issues, answering technical questions, and providing guidance on system usage. Your quick and accurate support helps keep the organization running smoothly.
2. Participation in IT Projects
You will assist in planning and implementing new IT initiatives. This may involve:
- System upgrades
- Deployment of new technologies
- Improving existing services
- Supporting large-scale hardware refresh programs
Participation in these projects helps you gain exposure to higher-level IT operations.
3. Troubleshooting and Problem Resolution
Using STFC’s ticketing and incident management systems, you will track, diagnose, and resolve software, hardware, and network issues. You will learn to identify root causes, document solutions, and ensure recurring problems are prevented.
4. Hardware Installation and Maintenance
This includes installing and configuring desktop computers, laptops, printers, and mobile devices. You will also help with device upgrades during scheduled refresh cycles.
5. New Employee Onboarding
As part of the onboarding team, you will help new members of the organization get set up with:
- System access
- Email accounts
- Hardware
- Software installations
- Security configurations
Your work ensures new staff can begin their roles comfortably and efficiently.
6. Multi-Platform Support
You will support a variety of systems and devices including:
- Windows operating systems
- MacOS systems
- Mobile devices
- Printers and office equipment
- Standard desktop applications
This variety ensures every day brings new learning opportunities.
7. Documentation and Reporting
A key element of the job is maintaining accurate documentation for solutions, procedures, and common issues. This improves team efficiency and contributes to the IT department’s knowledge base.
8. Escalation of Complex Issues
When a technical problem exceeds your level of expertise, you will escalate it to senior technicians or specialized IT staff. Your role includes providing accurate diagnostics and clear documentation to assist them.
9. Collaborative and Independent Work
You will collaborate with multiple departments and IT professionals while also carrying out independent tasks. The role requires a balance of teamwork, initiative, and accountability.
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Required Qualifications
To qualify for the Computing Support Analyst role, candidates must possess the following qualifications and competencies:
Educational Background
- Five GCSEs (or equivalent) at Grade C/4 or above
- Subjects must include Maths, English, and at least one STEM-related subject
This ensures you possess a solid academic foundation for technical learning.
Communication Skills
Your application must demonstrate strong written and verbal communication. As you will be supporting users with varying levels of technical knowledge, clarity and patience are essential.
Interest or Experience in Computing
STFC seeks individuals who show genuine enthusiasm for technology. You may have:
- Personal computing projects
- Volunteer experience
- Coursework in IT
- Hands-on experience repairing or building computers
- Participation in coding clubs or technical groups
Any such experience reinforces your suitability for the role.
Knowledge of PC and Mac Hardware
You should be familiar with troubleshooting and managing computer hardware including:
- Processors
- RAM
- Storage devices
- Peripherals
- Networking components
Experience with Mac environments is a strong advantage.
Microsoft Desktop Products
You must have hands-on familiarity with:
- Microsoft Windows
- Microsoft Office applications
- Standard enterprise software tools
Candidates with certifications such as ITIL Foundation, CompTIA A+, or MOS may be viewed favorably, though these are not mandatory.
Ability to Provide Effective Support
You must demonstrate the ability to help users effectively through:
- In-person support
- Remote troubleshooting
- Telephone assistance
- Email-based communication
You will be expected to multitask, manage priorities, and maintain professionalism at all times.
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Key Competencies and Skills
Successful candidates typically demonstrate:
- Analytical thinking
- Attention to detail
- Patience and customer service orientation
- Ability to follow procedures
- Time management
- Adaptability to new technologies
- Awareness of IT security fundamentals
These attributes ensure you can handle both daily tasks and unexpected challenges.
Benefits of Working at STFC
STFC offers an impressive range of employee benefits designed to support career development, personal wellbeing, and work-life balance:
1. Competitive Salary
The salary is aligned with UK government pay structures and offers growth opportunities based on performance and experience.
2. Flexible Working Arrangements
Employees benefit from hybrid or flexible working patterns, helping them manage personal commitments and reduce commuting stress.
3. Generous Annual Leave
STFC provides competitive holiday allowances, increasing with years of service.
4. Pension Scheme
You will be enrolled in a Civil Service pension scheme, known for its stability and substantial employer contributions.
5. Professional Development Opportunities
STFC invests heavily in continuous development through:
- Technical training
- Workshops
- Apprenticeship pathways
- Certifications
- Internal career progression
This ensures your skills remain competitive in today’s evolving IT landscape.
6. Modern Work Environment
You will work with advanced technologies and infrastructure within a highly professional research environment.
7. Supportive Team Culture
The IT department is known for its collaborative culture, knowledge-sharing, and supportive environment that encourages learning.
8. Job Stability
As a government-backed organization, STFC offers excellent employment security.
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How to Apply
Applications must be submitted through the official STFC careers portal.
Eligible candidates are encouraged to apply early, as this position attracts significant interest.
Make sure your CV highlights relevant skills, personal computing interests, and practical experience. Your cover letter should clearly demonstrate your enthusiasm for IT and your motivation to join STFC.
Conclusion
The Computing Support Analyst job at STFC is a meaningful and rewarding opportunity for anyone aspiring to build a successful career in IT support. This role provides exposure to cutting-edge scientific environments, opportunities to learn from experienced professionals, and a clear pathway for long-term career development.
If you enjoy solving technical problems, supporting users, and being part of an organization that contributes directly to scientific innovation, this position is worth pursuing. With excellent benefits, supportive leadership, and diverse learning opportunities, STFC offers a strong platform for both personal and professional growth.
Apply today and take the first step toward joining one of the UK’s most respected science and technology organizations.